FAQ

Frequently Asked Questions

General Information about Stellar Sydney.

Stellar Sydney is an online store where you can find the latest fashion trends, smart devices, and home accessories. Our goal is to satisfy our customers and provide them with high-quality service.

Are your offers really trustworthy? You might wonder why we offer products at such low prices. Through strategic sourcing and direct deliveries from suppliers, we can keep costs relatively low and sell our products at great prices.

I have a complaint, what should I do? We recommend that you first send your complaint via email to support@stellarsydney.com

Ordering and Payment

How do I place an order? Placing an order is easy. Click on the "Add to Cart" button below the desired product. You will be automatically redirected to the shopping cart. Click on "Checkout," enter your details, and securely pay with one of the various payment methods offered.

Is it secure? Absolutely! All orders on our website are processed securely.

I live abroad. Can I order here? Unfortunately, we do not currently accept orders from abroad. We can only process orders within our national shipping area at the moment. We apologize for any inconvenience. If you have further questions or need assistance, we are happy to assist you within our available service area.

How can I pay? There are several ways to pay for your order. Below are the currently supported payment methods.

Payment PayPal Credit card

Is payment on your website secure? Absolutely! All payments on our website are made through a secure connection, regardless of the chosen payment method.

Can I cancel my order? Once you have placed an order and it is already being processed, it is not possible to cancel the order. If this is not the case, you have the option to do so within 24 hours. Contact us by email, and we will be happy to assist you.

support@stellarsydney.com

Delivery

What are the shipping costs and delivery times? Shipping costs are free for all orders, and the average delivery time is 7-14 business days. Since we ship our products directly from our suppliers, delivery times are slightly longer than usual.

The tracking number does not show any information, why? From the moment your package arrives at the shipping service provider, tracking information is available. However, please note that there may be delays, but not longer than a few days.

Can I have my order delivered to my workplace? Yes, that is possible. Provide your name and address before placing your order. It can be at home or at your workplace, but do not forget to write your name carefully.

The estimated delivery time has been exceeded, what is the status of my order? In 99% of cases, orders are delivered on time. Unfortunately, it may happen that the delivery of the order has been delayed. You still haven't received your package 3 days after the scheduled delivery date? Visit the "Track My Order" page or contact us by email at support@stellarsydney.com.

Products are missing from my order, how can this happen? Since we work with different suppliers, products may be delivered separately in different packages. If products are missing from your order, you will usually receive them within 2 or 3 days. We apologize for the inconvenience.

Returns

I am not satisfied with my order. How can I return it? Of course, that's possible. You can return your order within 14 days of receipt. As a customer, you are responsible for all return costs, and we recommend all customers to send returns with the tracking option, as we do not take responsibility for lost returns. Please send an email to our customer service before shipping a return, and we will be happy to assist you.

support@stellarsydney.com

Why can't underwear, masks, and hygiene products be returned? Underwear, masks, and beauty products are considered hygiene products. We take public hygiene and safety seriously, and for these reasons, we do not allow returns of underwear, masks, hygiene, and beauty products. We are not the only ones doing this; other providers of underwear, masks, hygiene, and beauty products do not allow returns for the same reasons.

I received a defective or wrong product. What should I do? First, we apologize for any inconvenience this may cause. Please contact us as soon as possible by email at support@stellarsydney.com, and we will do our best to assist you. We will respond to your email within 24 hours and resolve your issue as best as we can.

Didn't find what you were looking for? Contact our customer service. You will be personally assisted by one of our staff members. We recommend reading the frequently asked questions first to see if your question is answered there. Then please contact us by email at support@stellarsydney.com.